Zendesk Support

Beta version

The configuration and connection might need a bit of fine-tuning to get things running smoothly. Let us know if you hit any snags at team@tably.com.

Once created, a connection can be reused or copy-pasted in all other pages within same workspace without additional setup. The setup can be complex and, if in doubt, ask your developer for help. They will have all needed details and will be able to assist with possible errors.

Subdomain

This is your unique Zendesk subdomain that can be found in your account URL. For example, in https://MY_SUBDOMAIN.zendesk.com/, MY_SUBDOMAIN is the value of your subdomain.

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Number of concurrent threads

The number of worker threads to use for the sync. Higher values can improve sync throughput on large workspaces; lower values reduce load on the source.

Page Size (ticket_comments)

The number of records per page for the ticket_comments stream API requests. Lower values may help prevent timeouts on large datasets. The maximum value is 1000.

Tickets Search Lookback Window (days)

Only applies to the optional tickets\_search stream. Number of days to re-scan before the last saved cursor on each incremental sync. This helps catch late or out-of-order updated\_at changes. Note: it does NOT recover automation/macro/system updates (those never change updated\_at) — use the default tickets stream if you need complete change tracking.

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Sync schedule

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